Terms for agreement customers
Terms
The following Bizz terms and conditions are valid from August 20th 2026.
1.1 SAMSØLINJEN is owned and operated by Molslinjen A/S, Færgevej 7A, 8000 Aarhus C, CVR. 17 88 12 48. Any agreement with SAMSØLINJEN is thus concluded with Molslinjen A/S as counterparty
1.2 A SAMSØLINJEN Bizz agreement is an agreement between SAMSØLINJEN and a customer for the transfer of a vehicle at special prices within the terms described in section 3.1
2.1 A new agreement for SAMSØLINJEN Bizz is concluded online at www.samsølinjen.dk. The basis of the agreement is these terms and an online agreement and current price list for SAMSØLINJEN Bizz. Current terms and price list can be downloaded at www.samsølinjen.dk
2.2 When concluding the agreement, the customer chooses to register the number of an existing BroBizz from SAMSØLINJEN's bizz issuer BroBizz A/S that he wishes to use or order a BroBizz from BroBizz A/S at www.brobizz.com against payment of a deposit and subsequently register his BroBizz on the agreement with SAMSØLINJEN at www.samsølinjen.dk
2.3 When concluding the agreement, the customer consents to SAMSØLINJEN and BroBizz A/S exchanging information as described in the following
- Invoicing and payment when using BroBizz in connection with trips with SAMSØLINJEN, annual fee and trips not cancelled in time (no show) are carried out via BroBizz A/S in accordance with the terms and conditions set out by BroBizz A/S.
- SAMSØLINJEN automatically receives information from BroBizz A/S about the customer, including name, address, telephone, mobile and email address.
- SAMSØLINJEN exchanges updated information with BroBizz A/S unless you replace your BroBizz.
- If you have a new BroBizz agreement, simply log in to your agreement and change your information so that the correct BroBizz number is registered.
- SAMSØLINJEN provides all necessary information to BroBizz A/S about the customer for use in correctly charging the customer for travel with SAMSØLINJEN.
2.4 Customer receives confirmation with agreement number and password by email immediately after online registration. Agreement is valid when customer receives confirmation from SAMSØLINJEN and is physically in possession of the BroBizz registered on the agreement.
3.1 Terms of use of the agreement
SAMSØLINJEN Bizz belongs to the household. At least one person in the vehicle must be able to document belonging to the household by photo identification (driving license, passport, etc.) together with a health insurance card.
If the agreement belongs to a company, photo identification (driving license, passport, etc.) together with documentation of employment in the company must be presented. The agreement applies to the transfer of a passenger car of your choice (total weight 3,500 kg) incl. 9 persons, motorhome incl. 9 persons.SAMSØLINJEN Bizz Pensioner applies to the transfer of a passenger car of your choice (total weight 3,500 kg) or motorhome incl. 2 passengers, one of whom must be a pensioner. Additional passengers are charged separately. Travel is at the current prices and terms for the Pensioner Ticket.
SAMSØLINJEN Bizz MC belongs to the household. At least one person on the vehicle must be able to document belonging to the household by means of photo identification (driving license, passport, etc.) together with a health insurance card. If the agreement belongs to a company, photo identification (driving license, passport, etc.) together with documentation of employment in the company must be presented. The agreement applies to the transfer of an optional motorcycle without sidecar/trailer including 2 people.
3.2 A space must be booked via the website www.samsoelinjen.dk/aftaler - log in with the agreement number and password
3.3 If a space has been booked but is not desired to be used, the booking must be cancelled before the scheduled departure. If cancellation is not made in time, a no-show fee equivalent to the price of the 3rd single trip will be charged. The journey does not count towards the agreement.
3.4 Bizz can only be used for 1 vehicle per departure. The customer must mount the bizz inside the windshield of the car. Bizz must be placed at the top in the middle. If the customer does not want to drive with bizz in the windshield at all times, it must be mounted before entering the port area. If bizz is not brought with them, or the BroBizz agreement with BroBizz A/S is not active, the SAMSØLINJEN Bizz agreement cannot be used. The customer must purchase a standard ticket and is not eligible for a refund.
3.5 The price for the transfer is determined based on the price list applicable at any time on the departure date, and is charged together with the first trip of the current period.
3.6 Invoicing and payment for trips with BroBizz takes place after check-in via BroBizz A/S.
3.7 The customer accepts that SAMSØLINJEN can photograph the vehicle at check-in.
3.8 Ticket control: Ticket control is carried out on the company's ferries. If the customer cannot present a valid travel document and identification when required by the terms and conditions, or if the terms and conditions of use of the agreement have not been followed, a control fee of DKK 750.00 will be charged. The control fee must be paid together with a new valid ticket.
4.1 The information provided by the customer, as well as the information that SAMSØLINJEN receives from BroBizz A/S, is used for the administration of the SAMSØLINJEN Bizz product. The information can also be used for targeting information and offers.
4.3 SAMSØLINJEN reserves the right to send general information to the customer by regular mail, email or SMS, including traffic information from SAMSØLINJEN.
4.4 SAMSØLINJEN will, if the customer has given consent, send electronic newsletters and promotional emails to the customer by email and via social media. Electronic newsletters and promotional emails include both marketing of products sold by SAMSØLINJEN and marketing of products from BroBizz A/S.
4.5 You have the right to access the personal information that SAMSØLINJEN processes about you. You also have the right to object to the processing and to request that incorrect or misleading information be deleted or corrected. Enquiries can be made via persondata@molslinjen.dk.
5.1 The customer may terminate the agreement at any time with immediate effect. Termination must be in writing. Termination does not entitle the customer to a proportional refund of the annual fee and/or a refund of unused prepaid trips via BroBizz A/S.
5.2 If the customer revokes the consent in point 2.3, this constitutes termination of the agreement with immediate effect. Termination does not entitle the customer to a proportional refund of the price for the Monthly Agreement, annual fee and/or a refund of unused prepaid trips via BroBizz A/S.
5.3 The agreement is valid for 12 months from the first travel date. After the 12-month period has expired, the agreement is automatically renewed on the first trip. Use after expiration is considered a renewal of the agreement for 12 months.
5.4 The agreement is valid until terminated by one of the parties, however, at the latest upon expiry of Molslinjen's sailing contract on the Ballen - Kalundborg crossing with SAMSØLINJEN. Termination does not entitle the customer to a proportional refund of the price for the Monthly Agreement, annual fee and/or refund of prepaid unused journeys via BroBizz A/S.
5.5 The agreement terminates immediately if the customer misuses or attempts to misuse the agreement. Termination does not entitle the customer to a proportional refund of the price for the Monthly Agreement, annual fee and/or refund of prepaid unused journeys via BroBizz A/S.
5.6 The agreement is non-transferable to the customer.
6.1 SAMSØLINJEN may change the terms of the agreement with one month's notice. If the customer does not terminate the agreement within this month, this is considered acceptance of the new terms of the agreement. Notification can be made by regular mail, email and SMS.
7.1 The agreement is subject to Danish law. Contact SAMSØLINJEN can be made by email to kundeservice@samsoelinjen.dk or in writing to SAMSØLINJEN, C/O Molslinjen A/S, Færgevej 7A, 8000 Aarhus C. Please refer to www.samsoelinjen.dk for further information.